Privacy Policy

PART I: GENERAL

This Privacy Policy explains how the entities owned or controlled by collectionofvillages.com and listed at section M below (together “we”, “our”, or “us”) collect, use, and share information about you (“customer”, “you”, or “your”) that you provide or that we obtain at our retail locations (“in-store”), online when you visit our websites (“Websites”), in person interactions at one of our other locations, concerts, events, or experiences (“Events”), or through other interactions with you that are described below (collectively, our in-store locations, Websites and Events are referred to as our “Properties”).

This Privacy Policy also describes the rights and choices you may have with respect to your personal information, how you can assert those rights, and how you can reach us to get answers to your questions. Please take a moment to familiarize yourself with our privacy practices. If you have any questions regarding our privacy practices, please contact us through the applicable means located at section M below.

Our privacy practices are subject to the applicable laws of the regions in which we operate. Accordingly, some additional region-specific terms will apply only to customers located in those geographic regions, or as required by applicable laws.

If you are located outside of the USA, please review the supplemental information at Part III of this Privacy Policy which may apply to you.

BY USING OR ACCESSING OUR PROPERTIES, YOU SIGNIFY YOUR AGREEMENT TO BE BOUND BY OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY YOU MAY NOT ACCESS OR OTHERWISE USE OUR PROPERTIES.

For more information about how users with disabilities can access this Privacy Policy in an alternative format, please contact us through the applicable means located at section M below.

A. WHAT OUR PRIVACY POLICY COVERS

We use the term “personal information” – also called “personal data” in the laws of some states and countries – to refer to information that reasonably identifies, relates to, describes, or can be associated with you. Data that has been deidentified or that otherwise cannot reasonably be related back to a specific person is not considered personal information. The precise definition of personal information may vary depending on your state or country of residence.

This Privacy Policy applies to the personal information that we obtain in various contexts, including when you:

  • access or use our Websites or any other applications or services that link to this Privacy Policy.
  • visit us in-store or attend one of our Events.
  • communicate with us in email, text and other communications between you and our Properties, or through any non-electronic correspondence that you send us.
  • shop with our third-party partners.
  • engage with us on social media.
  • participate in any of our promotional programs, including sweepstakes, contests or surveys.

We may provide different or additional privacy notices in connection with certain activities, programs, and offerings. Additionally, we may provide additional “just-in-time” notices or notices at collection, under applicable law, that may supplement or clarify our privacy practices or provide you with additional choices regarding your personal information.

B. PERSONAL INFORMATION WE COLLECT FROM OR ABOUT YOU

The following are the categories and types of personal information that we may collect from or about you, depending on how you interact with us and our Properties:

  • Personal identifiers, such as name, email address, postal address, online identifier, username or social media handle, internet protocol (IP) address, account name, or other similar identifiers.
  • Device and online identifiers and related information, including device identifier, IP address, cookies, mobile ad identifier, phone number, or similar unique identifiers.
  • Internet or other electronic network activity information, including, browsing history, search history, and information regarding your interactions with our Properties or advertisements.
  • Demographic information, such as age or gender.
  • Financial information, such as payment card numbers.
  • Commercial information, including products or services purchased, returned, considered, or other purchasing or consuming histories or tendencies.
  • User content, including your communications with us and any other content you provide, such as social media profiles, photographs, images, videos, survey responses, comments, product reviews, testimonials, and other content.
  • Geolocation information, including through your IP address or mobile device.
  • Audio and visual information, including photographs, images, and voice.
  • Professional or employment-related information.
  • Inferences drawn from any of the information above.

C. HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect personal information about you from various sources by different methods.

Personal Information You Provide

We will ask you to provide us with personal information if you choose to engage with certain functions on our Website or with us on our other Properties. The following are the categories and types of personal information that we may collect from or about you, depending on how you interact with our Properties:

  • Create an account. When you create an account, you will provide us with certain personal identifiers, such as your name, date of birth, and email address. We will also ask you to provide a username and password.
  • Make a purchase. If you make a purchase, you will need to provide certain personal identifiers, such as your name, physical address, and email address, as well as customer records information, including payment card number.
  • Engage with social media. You may choose to share your own personal identifiers, such as your name and any other personal information you choose to include in your post, through our ratings and review pages, and social media pages.
  • Interact with us. When you communicate with us or send us any feedback, questions, requests for support, comments, suggestions, ideas, or interact with us in any way, we will collect certain personal identifiers that you provide, such as your name and email address.
  • Subscribe to updates and promotions. You will have the option to sign up for email or text message updates and offers that may be of interest to you. If you choose to sign up for such updates and promotions, we will ask you to provide us with personal identifiers, such as your name, email address and/or telephone number.
  • Participate in a contest, sweepstakes or survey. We may collect personal information, such as name and email address, associated with your participation in a contest, sweepstakes or survey.
  • Visit one of our stores. If you visit one of our locations, we may capture video images of you through our closed-circuit security camera and may collect geolocation information from your mobile device.
  • Apply for or accept a position with us. We capture and use of personal information of applicants, employees and other staff members. Please contact us through the applicable means located at section M below for any questions related to our applicant and staff member privacy policies.
  • Contact us. If you contact our customer care team, we may collect any personal information that you choose to provide to us. If you contact us through our Website, we may collect personal information, such as your name and contact information, and we may keep a record of your communication with us and any personal information that you choose to provide in the course of your communication with us.

Personal Information We Collect Automatically

We collect internet and other electronic network information and location information automatically as you navigate our Website. The technologies deployed through our Website collect internet and other electronic network information as follows:

  • Usage Information. Information about your interaction with our Website, such as the pages you access on our Website, the frequency of access, what you click on, and when you accessed the Website.
  • Location Information. Information about your location, which may be determined through your device’s IP address and which may include precise geolocation information.
  • Mobile Device Information. Your mobile device may also share precise geolocation information when you are in one of our stores if you consent to such sharing by enabling it in your device’s location settings.
  • Device Information. Information about the device you are using, such as hardware model, operating system, browser, and your Website preferences.
  • When you visit our Website, open or click on emails we send you, or interact with our advertisements, we or third parties we work with may automatically collect certain information using technologies such as cookies and other tracking technologies described below.
  • Cookies and Similar Technology. “Cookies” are pieces of information that may be placed on your device by a website to collect data to facilitate and enhance your communication and interaction with that website. Such data may include, for example, the address of the websites you visited before and after you visited our Website, the type of browser you are using, your Internet Protocol (IP) address, what pages in the Website you visit and what links you clicked on, the region where your device is located, and geographic information based on your IP data. We may store some information on your device or device hard drive as a cookie or similar type of file (such as clear gifs, web beacons, tags, and similar technologies that work on mobile devices) to collect data related to usage of the Website. We may also use cookies to customize your visit to the Website and/ and for other purposes to make your visit more convenient or to enable us to enhance our services. To find out more information about Cookies generally, including information about how to manage and delete Cookies.
  • Clickstream. As you use the Internet, a trail of electronic information is left at each website you visit. This information, which is sometimes referred to as “clickstream data,” can be collected and stored by a website’s server. Clickstream data can tell us the type of computer or device and browsing software you use and the address of the website from which you linked to the Website . We may collect and use clickstream data as a form of aggregate information to anonymously determine how much time visitors spend on each page of our Website, how visitors navigate throughout the Website, and how we may tailor our web pages to better meet the needs of visitors. This information will be used to improve our Website and our services.
  • Analytics. We may work with third-party service providers who use the technologies described in this section to conduct website analytics to help us track and understand how visitors use our Website or other services.
  • In-store and Other Offline Technologies. In some cases, we record customer service calls for quality assurance. We may also use closed circuit television or other video recording technology in our stores for safety, security, fraud, loss prevention, and operational purposes.
  • Social Media Platforms and Networks. Our Website may include social media features. These features may use cookies or other tracking technologies to collect electronic and other internet activity information, such as your IP address and which page you are visiting on our Website. Such social media features and widgets are hosted by third parties and your interactions with those features are governed by the privacy policies of the companies that provide them. We may also collect information about you from social media platforms and networks if you post content publicly or to our social media account or if you post content to third-party social media hosts.
  • From Other Sources. We may obtain information about you from other sources, such as data analytics providers, marketing or advertising service providers, fraud prevention service providers, vendors that provide services on our behalf, or publicly available sources. We also create information based on our analysis of the information we have collected from you.

D. HOW WE USE YOUR PERSONAL INFORMATION & PURPOSE OF COLLECTION

We limit the personal information we collect to what is reasonable and relevant for various purposes, including:

Products and Services Fulfillment

Depending on how you use our Website or otherwise interact with our Properties, we may use your personal information to:

  • Provide products and services, such as to fulfill your orders and/or complete the transactions you request.
  • Process your payments.
  • Provide you receipts and order updates.
  • Deliver your purchases.
  • Send notifications to you related to your account, purchases, subscriptions.
  • Create, maintain, and otherwise manage your account, profile, or subscription, including offering functionalities such as the ability to save your user preferences and transaction history.
  • Provide a forum for discussion, questions, posting photos, sharing experiences.
  • Provide interactive features of our Website, such as product reviews.

Communicating With You

We use your personal information to communicate with you, such as to respond to and/or follow-up on your requests, inquiries, issues or feedback, and to provide customer service.

Marketing and Promotional Purposes

We use personal information for marketing and promotional purposes, including to:

  • Send marketing, advertising, and promotional communications by email, text message or postal mail (such as trend alerts, special offers, and event invitations).
  • Personalize your experience on our Properties, such as by presenting tailored content.
  • Administer contests, sweepstakes, and promotions.
  • Measure, analyze, and improve the effectiveness of our marketing and advertising.
  • Conduct surveys and gather feedback.

Business Operations

We use personal information to operate our business, including to:

  • Perform accounting, auditing, billing, reconciliation, and collection activities.
  • Conduct analytics to understand how our Properties are used and to improve their functionality and design.
  • Detect, prevent, investigate, and respond to fraud, security breaches, and other potentially prohibited or illegal activities.
  • Enforce our Terms of Use and other policies.
  • Comply with legal obligations and respond to law enforcement requests.

E. HOW WE SHARE YOUR PERSONAL INFORMATION

We do not sell your personal information. We may share your personal information with the following categories of third parties for the business purposes described:

  • Service Providers: We share personal information with companies that provide services on our behalf, such as payment processing, order fulfillment, shipping, data analysis, marketing assistance, website hosting, and customer service.
  • Legal and Safety Obligations: We may disclose personal information if we believe it is necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety, rights, or property of our company, our customers, or the public; to enforce our terms and conditions; or to detect, prevent, or otherwise address fraud, security, or technical issues.
  • Business Transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the successor or acquiring entity.
  • With Your Consent: We may share your personal information in other ways if you have asked us to do so or have given us your consent.

F. YOUR RIGHTS AND CHOICES

Depending on your location and subject to applicable law, you may have certain rights regarding your personal information, which may include:

  • Access: The right to request access to the personal information we have collected about you.
  • Correction: The right to request correction of inaccurate personal information.
  • Deletion: The right to request deletion of your personal information.
  • Opt-Out of Marketing: You may opt-out of receiving marketing emails from us by following the unsubscribe instructions in those emails. You may also manage your communication preferences in your account settings.
  • Cookies: Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Website.

To exercise any of these rights, please contact us using the information in Section M. We will respond to your request in accordance with applicable law.

G. DATA SECURITY

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

H. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, legal, accounting, or safety/security purposes).

I. CHILDREN’S PRIVACY

Our Properties are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

J. LINKS TO OTHER WEBSITES

Our Website may contain links to other websites that are not operated by us. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

K. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our Website with a new “Last Updated” date. Your continued use of our Properties after such changes constitutes your acceptance of the revised Privacy Policy.

L. CROSS-BORDER DATA TRANSFERS

Your personal information may be transferred to, stored, and processed in a country other than your own. The data protection laws in these countries may differ from those of your country. By using our Properties, you consent to such transfers.

M. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact us via our website at collectionofvillages.com.